Privacy Policy

1.1 Personal Information

We collect the following personal information:

• Full name
• Date of birth
• Email address
• Phone number
• Residential address
• Payment details (e.g., credit card, e-wallet)

1.2 Account Information

• Username and password
• Transaction history
• Gameplay activity

1.3 Technical Information

• IP address
• Device type (e.g., desktop, mobile)
• Browser type and version
• Operating system
• Cookies and tracking data

1.4 Communication Data

Includes correspondence with customer support, feedback, and survey responses.

2.1 Account Management

• Create and manage your account
• Verify your identity and age
• Process deposits, withdrawals, and transactions

2.2 Service Improvement

• Personalize your gaming experience
• Develop and improve features
• Analyze user behavior and preferences

2.3 Communication

We may send you updates, promotions, or newsletters (with consent), and respond to inquiries.

2.4 Legal and Security Purposes

Includes compliance with legal regulations, fraud prevention, and enforcing our Terms and Conditions.

3.1 Data Security

We use encryption, firewalls, and secure infrastructure to protect your personal data.

3.2 Access Control

Only authorized staff can access your information and are trained to handle it securely.

3.3 Data Retention

Personal information is stored only as long as necessary to fulfill our obligations or comply with legal requirements.

4.1 Service Providers

We may share your data with trusted third-party service providers who assist us in operating our platform, such as payment processors, IT support, and marketing agencies. These providers are contractually obligated to protect your information and use it only for the purposes specified by Winbox.

4.2 Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Winbox, our users, or the public.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner as part of the transaction. You will be notified of any such change and given the opportunity to opt out if required by law.

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us enhance your user experience by remembering your preferences and tracking your activity.

5.2 How We Use Cookies

• Authenticate users and maintain session information
• Analyze website traffic and user behavior
• Deliver personalized content and advertisements

5.3 Managing Cookies

You can control or disable cookies through your browser settings. However, disabling cookies may limit your access to certain features of the Winbox platform.

6.1 Access and Correction

You have the right to access and update your personal information at any time through your account settings. If you need assistance, please contact our customer support team.

6.2 Data Portability

You may request a copy of your personal data in a structured, machine-readable format.

6.3 Withdrawal of Consent

If you have consented to receive marketing communications, you may withdraw your consent at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

6.4 Deletion of Account

You may request the deletion of your account and personal information, subject to legal and regulatory requirements.

Your information may be transferred to and processed in countries outside your jurisdiction, where data protection laws may differ. We ensure that such transfers comply with applicable laws and that your data is protected through appropriate safeguards.

Winbox is not intended for use by individuals under the age of 18 (or the legal gambling age in your jurisdiction). We do not knowingly collect or store personal information from minors. If we become aware of such data, we will take steps to delete it immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

• Email: [email protected]
• Live Chat: Available 24/7 on the Winbox website
• Phone: [Insert Phone Number]

Effective Date: [Insert Date]