WINBOX Withdrawal Guide – Secure & Verified Cash Out Process

Step-by-Step Withdrawal Process

Step 1 – Open the Withdrawal Page

Log in to your WINBOX account and select "Withdrawal" from the wallet menu. Make sure your balance is sufficient and matches withdrawal requirements.

Step 2 – Select Your Verified Bank Account

Choose the bank account already approved during your identity verification. WINBOX will only process withdrawals to accounts that match your registered real name.

Step 3 – Enter Withdrawal Amount

Enter the desired amount (MYR). WINBOX recommends withdrawing whole figures (100, 200, 300…) to speed up approval and avoid delays caused by fund cleaning procedures.

Step 4 – Review Remaining Attempts

Each user has limited free verification attempts. Ensure your bank information is correct before submitting to avoid rejection or attempt deduction.

Step 5 – Submit Withdrawal Request

Click "Submit" to send your request. WINBOX will process it after validating identity, bank match, and system risk control.

Step 6 – Await Processing

Processing time may vary due to bank hours or system traffic. You can track your transaction status through the "Wallet Info" page.

Identity Verification (H5 Version)

Step 01 – Information Submission Stage

Provide your real full name, IC/passport number, and bind your bank account. All information must match your bank records. Third-party names are strictly not allowed.

Step 02 – Privacy Verification Stage

Upload your ID document, ensure clarity, and follow the on-screen instructions to complete the privacy verification step.

Step 03 – Confirm Identity Details

Re-check all personal and banking details. Any mismatch will result in rejection.

Step 04 – Initial Deposit Requirement

Deposit the guided amount to activate the verification process. The system uses this deposit for identity matching.

Step 05 – Identity and Bank Binding

The system verifies your bank account ownership automatically. Ensure the bank number and ID belong to you.

Step 06 – Submit Deposit Proof

Enter the deposit amount correctly. Incorrect submission may cause delays or rejection.

Step 07 – Verification Sync

The system cross-checks your information and deposit record for accuracy.

Step 08 – System Validation

Once validated, your identity moves to the next stage.

Step 09 – Secondary Verification Stage

The system asks you to verify again through linked banking or mobile verification methods.

Step 10 – Enter Withdrawal Verification Amount

Enter the guided amount for final verification. This verifies that the bank truly belongs to you.

Step 11 – Final Review

The system checks for consistency between personal details and bank owner name.

Step 12 – Verification Completion

Once approved, your account becomes fully eligible for withdrawals.

Identity Verification (PC Version)

Step 01 – Submit User Information

Fill in your full name, bank details, and identification number exactly as shown in your banking records.

Step 02 – Upload Required Documents

Upload photos of your identification card/passport and a selfie holding your ID.

Step 03 – Primary Verification

After uploading, the system performs primary verification of your identity and bank information.

Step 04 – Deposit Verification Step

Deposit the instructed amount to sync with bank details for identity validation.

Step 05 – Bank Ownership Authentication

The system verifies whether your bank account belongs to the same identity you submitted.

Step 06 – Enter Deposit Amount

Input the exact deposit amount required for verification.

Step 07 – Secondary Verification Stage

After deposit verification, proceed to the withdrawal verification interface.

Step 08 – System Cross-checking

The system compares your personal data and bank account information.

Step 09 – Final Identity Confirmation

Press "Verify" to confirm the final verification.

Step 10 – Withdrawal Verification Input

Enter the system-guided verification amount to finalize identity ownership.

Step 11 – Wait for Approval

System reviews and approves identity authentication based on submitted data.

Step 12 – Successful Verification

You will receive confirmation. From this point forward, you can withdraw freely without restriction.